Productivity is the name of the game in property management. With growing rent rolls, demanding landlords, and the pressure to deliver top-tier service every day, there’s no room for inefficiency. So when you outsource tasks to a Virtual Assistant (VA), naturally you want to be sure they’re operating at full capacity—and delivering real value to your business.
At PMVA, we understand this better than anyone. That’s why we’ve built not just a Virtual Assistant solution, but a complete support system to ensure your VA is productive, consistent, and focused on the tasks that matter most to your agency.
Whether you’re already a PMVA client or considering joining us, this blog will show you exactly how we keep your VA accountable and productive—and what we do to help you get even more out of the relationship as your business grows.
Built-In Systems That Keep Productivity High
From day one, PMVA sets up your Virtual Assistant with everything they need to stay on task and deliver results.
Here’s what we provide as standard:
- Time Tracking Software – Every VA uses intelligent software that tracks activity during working hours, giving you transparency and peace of mind.
- Weekly Productivity Reports – You receive detailed breakdowns of your VA’s output so you can see exactly how time is being spent and what’s being achieved.
- World-Class Facilities – Your VA works from a purpose-built, professional office in the Philippines, complete with dual monitors, high-speed internet, and distraction-free zones.
All of this is designed to support performance, eliminate common outsourcing pitfalls, and allow your VA to focus 100% on your business.
What If You Want Even More Output?
There may come a time when you notice that your VA is working efficiently, completing all assigned tasks, and still has time left in their schedule. This is what we call “optimisedcapacity.” It’s a good problem to have—it means your VA is performing well. But it also raises the question:
What’s the best way to make use of that extra time?
That’s where our Additional Task Service comes in.
Introducing the Additional Task Service
If your VA has spare capacity, we invite you to tap into our Additional Task Service—an exclusive feature offered to PMVA clients that allows you to expand your VA’s workload strategically and with full support.
Here’s how it works:
- You let us know that your VA has extra time available.
- Our Australian consultants work with you to identify the business areas where a little extra help could go a long way. They will also provide you with a cost quote to facilitate the additional training.
- You choose from a wide range of task categories, including marketing, admin, data entry, arrears management, lead generation, client nurture, and more. Approve the additional cost quote.
- Our Philippine Leadership Team ensures your VA is fully trained on the new tasks, with supervision, resources, and ongoing support.
It’s a seamless way to increase output without increasing your stress. You don’t need to create training guides or worry about how to explain things step-by-step—we take care of everything.
Maximise Every Hour You’re Paying For
Your VA is already a valuable member of your team. But the Additional Task Service allows you to get even more from your investment—without hiring anyone else or expanding your in-house team.
Think of it like this: if your VA is completing their core tasks ahead of schedule, why not assign them additional duties that could move the needle in other areas of your business?
Some examples include:
- Following up with leads or past clients
- Creating content for email campaigns or newsletters
- Updating listings across platforms
- Organising data and reporting for business insights
- Preparing documents or templates for the property management team
The goal isn’t to overload your VA—it’s to keep them engaged, challenged, and productive, all while supporting your broader business goals.
Always Supported, Always Aligned
When you engage our Additional Task Service, you’re not going it alone. Our Australian Support Team and Philippine Leadership Team coordinate together to make sure everything is implemented smoothly.
- You remain in control of what’s being delegated
- We handle the setup, training, and oversight
- Your VA receives support every step of the way
It’s this high-touch, structured approach that sets PMVA apart and gives our clients the confidence to delegate more, grow faster, and trust that every detail is handled with care.
Final Thoughts
Your Virtual Assistant is one of your most valuable assets—and with the right systems in place, they can do more than just “help out.” They can actively contribute to your agency’s growth.
At PMVA, we’ve made it our mission to help property management businesses across Australia and New Zealand maximise their time, reduce their workload, and scale without stress. From time tracking and productivity reports to tailored support through our Additional Task Service, we ensure every hour you invest delivers results.