Real Estate Lead Generation Services: Answer, Qualify and Follow Up Enquiries
The problem is rarely a shortage of leads. It is that the people who could act on them are buried in back-office work. So the enquiry waits. Our real estate lead generation services put a trained assistant behind your enquiry inbox and your portal alerts. Each enquiry is answered, qualified and routed to the standard you set.
Real Estate Lead Generation Services Built Around Your Inbound Enquiries
Enquiries Answered to Your Standard
You set the standard for what gets answered and how fast. We turn it into steps. Our EOS Technology, effective outsourcing system technology, writes those steps into a plan before your assistant starts. The same plan runs each day, including when your backup assistant covers.
Qualified Against Your Criteria, Not Ours
Lead quality matters as much as lead volume. Your assistant checks each enquiry against your criteria, working from our library of best practice blueprints. Your assistant records the answers in your own system. Then the enquiry goes to the agent or BDM who owns it.
Dormant Records Brought Back to Life
Past enquiries and lapsed records are easy to leave alone. Your assistant works the private landlord leads from your applications. They generate your anniversary lists. They run the duplicate check in the monthly audit. Cold lists sit with our prospecting service.
Lead Source Reporting You Can Act On
The more structured your lead generation, the more predictable your business growth. Your assistant reports where each enquiry came from. How fast it was answered. How many reached an appraisal. That feeds the KPI reporting in your package. Our guide to real estate lead generation software sets out what else to track.
Questions Property Managers Ask Us About Lead Generation
What Do Real Estate Lead Generation Services Actually Include?
Ours cover the enquiry, not the advertising. Your assistant answers what comes in from the portals and your web forms. Each enquiry is checked against your criteria and logged in your system. We follow up until the lead books a time or closes out. Campaign creative sits with our real estate marketing support.
Do You Sell Leads or Work the Leads I Already Have?
We work the leads you already have. PMVA does not buy, sell or resell lead lists. We do not own an ad account on your behalf. Every enquiry belongs to your agency and stays in your systems. What we add is the person and the process behind it.
How Quickly Is an Enquiry Answered?
That is your call, and we hold to it. It could be a reply to each enquiry on the business day it lands. Consistency is what makes a standard worth setting. After Sarah’s Canberra team built a consistent process with us, she credited two record months for new leases largely to their assistant’s help.
Whose CRM Do You Work In?
Yours. We do not ask you to move your data into a system of ours. Your assistant works inside your own platforms, on the access your agency approves. That includes PropertyMe, Property Tree and Rex. Our guide to the best real estate CRM sets out how to map the stack around your rent roll.
Where Does Your Work Stop and a Licensed Agent's Begin?
Our assistants give admin support under your direction. They capture, record and pass on what a lead tells them. They do not appraise property or negotiate. They do not say things that need an agent’s licence in your state. That work stays with your licensed people. The line is agreed at onboarding.
What Does This Cost Compared With Hiring Locally?
Compare the full cost of an in-house assistant, not the base salary. Add superannuation, leave and workers’ compensation. Add hiring and equipment. Add software access and supervision. Our clients can often reduce staffing costs compared with adding another local role. How much depends on your size and your rollout. See real estate outsourcing.
How Is This Different From Your Prospecting Service?
Which way the contact runs. This page is about your own enquiries and your own database. Someone has raised a hand or has dealt with you before, and we follow up. Our real estate prospecting services cover cold outreach, with call sheets, suburb flyovers and market checks. Both matter, and they call on different skills.
Can You Book the Appointment as Well?
Yes. Once a lead is qualified, we hand it to the team behind our appointment setting services. The enquiry becomes a time in a diary, not a note in a system. Your assistant confirms the time, sends the reminder and moves it if the day changes. You pick the calendars.
What Happens to Enquiries Outside Your Working Hours?
PMVA is a full-time service, so your assistant is there each working day rather than in bursts. Anything that lands outside that day is queued. It is picked up at the start of the next working day. It is waiting for your team when they open.
How Do You Protect Lead Data When an Overseas Assistant Uses Our Database?
We work to your privacy settings, not ours. Your assistant uses your systems on the access you grant. We set permissions to match what you approve. APP 8 outlines the steps an APP entity must take to protect personal information before it is disclosed overseas. That obligation stays with your agency.
How Do You Handle the Rules on Calling and Emailing Leads?
We work inside them. Calls follow the telemarketing industry standards. Weekdays 9am to 8pm, Saturdays 9am to 5pm, unless the person has agreed otherwise. The caller gives a name and purpose, and ends the call if asked. Email and SMS follow the Spam Act rules. Consent, a clear sender and an unsubscribe request honoured within five working days.
What Happens if My Assistant Is Away?
Our Zero Downtime Commitment covers it. We keep trained backup assistants. They work from the same written steps and reporting rules as your own assistant, so enquiries keep moving while yours is on leave. The type and timing of cover depend on the work involved and the support required.
What Our Clients Are Saying
“Our experience with PMVA has been nothing short of transformative for our team. They seamlessly integrated into our business, providing invaluable support that has elevated our operational efficiency. We confidently recommend PMVA’s services to any business looking to enhance productivity and streamline operations effectively”.
— Sam Mayes
“Some of the smartest in the industry. PMVA has truly changed property management. As a property manager, you will love having a VA and you won’t regret it. You also will never want to be without one again. Thanks for the many years of training and support PMVA”.
— Lynette Spann
“We have been using PMVA for over two years and has become an integral part of the expansion and support of our property management team. We love our amazing VA and the support we get from everyone at PMVA”.
— Ella Geaney
Success Stories: Transforming Property Management Agencies with More Qualified Leads
How we are delivering everyday consistency through outsourcing
How I’m Delivering Exceptional Service
How I’ve Streamlined My Business Processes
Why PMVA: Your Path to More Property Leads and Sales
Zero Downtime Commitment
We provide an experienced backup service should your dedicated real estate Virtual Assistant require any time off.
Benchmarked Processes
We elevate your systems and processes by benchmarking them against industry leaders.
No Turnover Costs
We safeguard your business against the high cost of turnover with inclusive recruitment, training and replacement services.
Fast Implementation
Our expert consultants will guide your team through the entire implementation, without the usual roadblocks associated with outsourcing.
Ready to Put Someone Behind Your Enquiries?
Ready to start receiving qualified leads for property management? Learn how to grow beyond current limits by booking a private consultation with our CEO, Tiffany Bowtell.
Australia’s most trusted premium outsourcing provider
