Premium Real Estate Outsourcing

Leveraging Effective Outsourcing Technology for Streamlined Real Estate Tasks

Using our custom built EOS Technology © we combine real estate software, artificial intelligence, and human expertise to create leading outsourcing services to help your real estate business grow.

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Client Case Studies: Success Stories in Offshore Real Estate Outsourcing

Premium real estate outsourcing in the Philippines is a ‘done-for-you’ solution service. We recruit, train, systemise and deliver back office administrative support to create consistent, predictable, and hassle free results.

Zero Downtime Guarantee

We provide an experienced backup service should your dedicated real estate Virtual Assistant require any time off.

Benchmarked Processes

We elevate your systems and processes by benchmarking them against industry leaders.

No Turnover Costs

We safeguard your business against the high cost of turnover with inclusive recruitment, training and replacement services.

Fast Implementation

Our Australian expert consultants will guide your team through the entire implementation, quickly and without the usual roadblocks associated with outsourcing.

Industry Trained

We provide 200+ hours of best practice, legislation and software training in our one of a kind training academy.

Real Estate Specialists

PMVA specialises in real estate services only. We’ve consulted to more than 8000 real estate agencies across Australia and trained 500+ Virtual Assistants.

What our clients are saying

Ross

“Partnering with PMVA has been the most enlightening and rewarding experience I have ever had. They have sure helped take the business to the next level in only 3 months”

Ross Cooper

The onboarding process was very smooth and the team at PMVA are there to support you the whole way. The communication from everyone is excellent

Elaine Payne

I am so excited to be onboarding with PMVA! Tiffany and the team have got this system down to a fine art and we could not be more impressed!

Jess Jones

Real Estate Virtual Assistants: Transforming Workflow and Efficiency in Property Management

Property Management Virtual Assistant offers a unique client experience giving you the freedom to choose any task to outsource for your real estate agency using their Modulated Task Options. We assist you in tailor making a solution that’s perfect for you.

Lease Renewals

More than 90% of the Lease Renewal process can be outsourced to PMVA. We combined our software and process skills to ensure a seamless service to your Owners and Tenants – all while being behind the scenes. We manage and maintain all records in your existing software and can adapt any part of the process to make a bespoke experience for your clients with tailor made communication templates.

Processing Applications

Let us assist your leasing agents with background and ID checks, reference requests, TICA/NTD and summaries. We are experts in utilising Inspect Real Estate, 1Form and many other software programs. We support your local team so they can focus on showing more properties.

Processing Bills

As a company, PMVA currently processes more than 250,000 bills a month. You can select from regular maintenance bills, recurring bills such as gardening, Body Corporate Rates, Water Rates, Tenant Invoicing, Land Tax and all types of council rate processing. We check for duplicates and ensure accuracy is paramount.

New Tenant Onboarding

We understand this modulated task option is high priority to you. Securing a tenancy quickly means we need to prepare and execute a Tenancy Agreement within minutes of your instructions. In addition we see the acquisition of a new tenant all the way through to follow up for the signed and completed Entry Condition report and everything in between.

Managing Authority Preparation

Helping you grow your rent roll or sign up that property for sale is a big responsibility. We know you need to act quickly to impress your clients so we make the paperwork process simple yet effective. You can rely on PMVA to deliver fast results when new business comes your way. We are software specialists and can even complete all data entry when the agreements come back signed, ensuring every detail is captured.

Sales Administration

From preparing CMA’s and appraisals to creating window cards, managing social media, entering buyers into your database and liaising with solicitors upon settlement. PMVA can offer you a personal assistant style VA to support your sales team back of house processes.

Rent Arrears and Notices

We recognise the importance of consistency when it comes to chasing rent arrears, payment plans and keeping track of issuing notices, their expiry dates and the overall hassle of collecting rent. We store all communication in your existing software program and communicating with your Virtual Assistant any ‘one off exceptions’ is super easy.

Maintenance Management

Bespoke workflows to ensure end to end maintenance reporting has become essential to delivering consistent results in property management. Never again will you need to follow up a Tradie, chase down a quote or miss getting feedback from your clients again.

Build a Resilient Real Estate Business with Dedicated Offshore Staff and Outsourcing Solutions

Let our CEO and Founder, Tiffany Bowtell answer some of your burning questions about outsourcing. The #HeyTiff Show was created to help Principals and Property Managers understand more about the risks, security and difficulty when trying to outsource with lesser providers and gives you a candid look into her operations.

Tell Me the Importance of Outsourcing in Real Estate?
The COVID-19 pandemic has led many businesses to see the value of real estate outsourcing services. Outsourcing allows your staff members to focus on core responsibilities, while specialised tasks like social media management can be handled by skilled offshore teams. This not only enhances efficiency and scalability but also helps you take your business to the next level. With the right outsourcing partner, you’ll be able to streamline operations and reduce stress and overheads, making your business more competitive.
Which Real Estate Tasks Can Be Outsourced to a Virtual Assistant?
Looking to outsource administrative duties in real estate? Virtual Assistants can manage a variety of tasks. This includes client database management, listings, viewings, general administration, and social media management, allowing your team members to concentrate on other areas. By hiring a virtual assistant, you make your business more efficient and flexible.
What Are the Benefits and Considerations of Outsourcing and Offshoring Real Estate Services?
In the real estate industry, outsourcing and offshoring, particularly to the Philippines, offer a range of benefits and require certain considerations for effective implementation. Advantages: Cost efficiency in the real estate industry: Outsourcing significantly lowers expenditures, making it a cost-effective strategy for businesses in the real estate industry. It allows agencies to reap the benefits of reduced operational costs. Increased efficiency and business flexibility: Outsourcing improves business flexibility and operational efficiency. Real estate agencies can focus on core tasks, like lead generation, while outsourced teams handle tasks such as property management and client services. Access to skilled talent pool: Offshoring to the Philippines gives access to a dedicated offshore team, skilled in various aspects of the real estate industry. This helps in finding the right candidate, ensuring full support for your real estate team and making a notable difference to your business. High-quality service to clients: Filipino staff are known for providing exceptional service to clients, enhancing the overall quality and reputation of your real estate business. Considerations: Managing staff concerns: Outsourcing can lead to staff concerns about job security. Effective communication is key to ensuring that your in-house team understands the benefits of outsourcing for the broader goals of the company. Risk and partner selection: When you outsource or hire someone offshore, it's vital to manage the risks associated with relying on external providers. Choosing the right outsourcing partner, one that understands the nuances of the real estate industry is essential for success. Alignment with business objectives: The success of outsourcing in the real estate industry hinges on finding a partner that aligns with your business culture and goals. This ensures that the outsourced team can provide full support and contribute positively to your business. In summary, outsourcing and offshoring in the real estate industry offer substantial benefits, such as cost reduction, improved flexibility, and access to skilled talent, which can make a significant difference to your business. However, these advantages come with considerations like staff management, risk mitigation, and finding the right outsourcing partner to ensure these strategies add value to your real estate services.
How Can Real Estate Agents Utilise Offshore Staffing Solutions?
Real estate agents can leverage offshore staffing solutions to delegate routine tasks, allowing them to focus on core business needs. This includes access to executive assistants and help desk support, enhancing the virtual assistant’s performance and enabling agents to take their business to new heights.
What Role Do Executive Assistants Play in Real Estate Outsourcing?
Executive assistants in real estate outsourcing solutions provide critical support, managing tasks and helping to streamline the workflow. Their role is pivotal in ensuring smooth operations and ongoing support, which is essential for business success in the competitive real estate market.
Does Outsourcing Help Manage Real Estate Clients More Efficiently?
Outsourcing helps in managing real estate clients more efficiently by providing virtual staff who are already trained in various real estate tasks. This enables real estate businesses to delegate routine tasks, allowing them to focus on building stronger relationships with their clients.
Why Outsource Your Real Estate Services to the Philippines?
The Philippines is a prime location for outsourcing real estate services due to its highly educated workforce and affordability. This offers an opportunity for many businesses to access a large talent pool in human resources, enhancing the capabilities of their staff working remotely. The rich culture and strong work ethic in the Philippines mean you’ll be able to find the right team member to take your business forward.
What Real Estate Tasks and Roles Can Be Outsourced?
You can outsource various real estate tasks and roles, including property management, sales administration, personal assistant duties, trust accounting tasks, and general administration support. This helps in enhancing the efficiency of your in-house staff and makes your business more adaptable to changing needs.
How Do I Start Outsourcing Real Estate?
To start outsourcing in real estate, assess your current business needs. Whether it's due to staff changes, system overhauls, or the need for cost-effectiveness, outsourcing can be a solution. If you’re looking to outsource, drop us a line for a strategy session. This will help you get started on your outsourcing journey, providing the support and guidance needed to successfully integrate outsourcing into your business.
Why Should Real Estate Agencies Consider Corporate Real Estate Outsourcing Solutions?
Corporate real estate outsourcing offers agencies a way to streamline their operations and access bespoke solutions for real estate. By outsourcing, agencies can find the perfect blend of talent and technology to help them achieve more efficient workflows and better service to their clients.
Can Outsourcing Lead to Cost Savings for My Real Estate Business?
Outsourcing allows real estate businesses to significantly reduce costs. By tapping into a global talent pool and utilising BPO services, businesses can enjoy the benefits of outsourcing, such as lower operational costs and access to a wide range of skilled talent.
How Do I Find the Right Remote Staff for My Real Estate Business?
To find the right remote staff for your real estate business, explore outsourcing options that align with your needs. Look for outsourcing companies that specialise in real estate and offer a range of services, from executive assistants to full-time offshore staff. The key is to find a partner that understands your business and can help you streamline your operations.

Find Out How Outsourcing Can Work in Your Business

Having a dedicated Virtual Assistant in your real estate business can open the door to a variety of new strategies. Learn how you can grow beyond your current limits by booking a private consultation with our CEO, Tiffany Bowtell now.

Australia’s most trusted premium outsourcing provider